Frequently Asked Questions
Frequently Asked Questions
About Orders
Can I change my order after placing it?
If your order has not yet been processed, changes may still be possible. Please contact us as soon as you can so we can check the current status.
What if I entered the wrong shipping address?
Reach out immediately after placing your order. If the package has not been dispatched, we can help update the address.
About Delivery
How long does delivery usually take?
Delivery times depend on your location and product availability. Once your order is on the way, you will receive tracking details to follow its progress.
Will I receive tracking information?
Yes, tracking information is sent once your order has been shipped so you can monitor its journey.
Do large items require special delivery arrangements?
For bigger furniture pieces, our logistics team may coordinate with you to ensure a smooth delivery experience.
About Returns
Can I return an item if I’m not satisfied?
Returns may be requested within the allowed return period after delivery, as long as the item meets the return conditions.
Do I need the original packaging?
Keeping the original packaging is recommended, especially for larger items, as it helps ensure safe return handling.
Are all products eligible for return?
Some items may not be eligible once used or opened, particularly where product condition or hygiene is affected.
About Refunds
How long does it take to receive a refund?
Refunds are processed after the returned item has been received and inspected. The exact timing depends on your payment provider.
Where will my refund be sent?
Refunds are issued to the same payment method used for the original purchase.
About Payments
What payment methods do you accept?
We support common online payment methods. The available options will be shown during checkout.
Are there any extra charges at delivery?
No additional charges will be required upon delivery. The total amount is shown during checkout.
Need More Help?
If you didn’t find your answer here, feel free to contact us:
Email: productdeskkk@Brunexia.com