Refund Policy

Brunexia
7907 OVERL00K DR, CLARKSBURG, WV, 26301, United States
Phone: +1 (323) 014-6646
Email: productdeskkk@Brunexia.com

1. Return Window

Customers may request a return within 20–28 days of delivery.

• Standard items: 20 days
• Large items: 28 days
• Items must be unused and in their original packaging
• Proof of purchase is required

Returns that do not meet these conditions may not be accepted.

2. How to Submit a Return Request

To initiate a return, contact our support team at productdeskkk@Brunexia.com. Include:

• Your order number
• A brief explanation of why you are returning the item

Our team will provide instructions for returning your purchase.

3. Refund Processing

Once your returned item is received and inspected, refunds are processed within 3–7 business days.

• Refunds will be issued to the original payment method
• The actual posting time may vary depending on your payment provider

Brunexia reserves the right to deny refunds if the item does not meet the return requirements.

4. Shipping & Delivery

• Order processing: 1–3 business days
• Estimated delivery: 5–15 business days

Shipping policy:

• Free shipping on orders over $99.99
• Orders under this amount: $10.99 shipping fee
• All taxes and applicable fees are included in the product price; no extra fees will be charged

5. Customer Responsibilities

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Use a trackable shipping method, as Brunexia is not responsible for items lost or damaged in transit

6. Items Not Eligible for Return

• Products that have been used, altered, or damaged after delivery
• Items returned without authorization
• Items not in resellable condition

7. Damaged or Incorrect Orders

If your order arrives damaged or contains errors, please contact us within 48 hours of delivery.

We will review your situation and arrange an appropriate solution, such as replacement or refund.

8. Policy Updates

Brunexia reserves the right to update this policy at any time. The latest version will always be available on our website.

9. Contact

For any questions regarding returns or refunds, contact us:

• Email: productdeskkk@Brunexia.com
• Phone: +1 (323) 014-6646
  

• Customer Service Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (US Time, GMT-7)