Shipping & Delivery Policy

Brunexia
7907 Overlook Dr, Clarksburg, WV 26301, United States
Email: productdeskkk@Brunexia.com
Phone: +1 (323) 014-6646

1. Shipping Fees

Shipping charges are based on the total order value:

• Orders over $99.99: Free shipping
• Orders under $99.99: $10.99 shipping fee

The final shipping cost is displayed at checkout before payment. No additional charges will be applied.

2. Order Processing Time

After your order is confirmed, it enters a preparation stage before shipment.

• Processing time: 1–3 business days
• Processing time may vary depending on stock availability and order volume

You will be notified once your order has been dispatched.

3. Estimated Delivery Time

Once shipped, most orders are delivered within:

• 6–12 business days

Please note that delivery times may vary depending on destination and external factors such as:

• Carrier delays
• Weather conditions
• Peak seasonal periods

4. Tracking Information

Once your order is shipped, tracking details will be provided so you can monitor your shipment.

In some cases, items may be shipped separately if they are stored in different locations.

5. Large Item Delivery

For oversized or bulky products, additional delivery arrangements may be required:

• Our logistics team may contact you to confirm delivery details
• A recipient may be required to be present at the delivery address
• Delivery conditions (e.g., stairs, narrow access) may affect handling arrangements

6. Delivery Issues

If you experience any issues with your delivery, please contact us within 48 hours of receiving the order.

We recommend:

• Taking clear photos of any damage
• Keeping original packaging until the issue is resolved

If delivery fails due to incorrect address information or missed receipt, additional delivery fees may apply.

7. Service Coverage

We deliver to multiple regions depending on product availability and logistics conditions.

Shipping availability may vary by destination.

8. Customer Support

If you have any questions about your order or delivery status, please contact us:

Email: productdeskkk@Brunexia.com
Phone: +1 (323) 014-6646

Customer Service Hours:
Monday–Friday, 9:00–12:30 & 14:00–18:00 (GMT-7)